🚚 Shipping Policy
📦 Dispatch Timelines
Orders are usually processed and dispatched on the same day or the next business day, subject to product availability and payment confirmation.
For urgent orders, dispatch is prioritized, and customers are informed once the order reaches final processing.
⏱️ Delivery Timelines
Delivery timelines may vary based on location:
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Metro Areas: 4–5 business days after dispatch
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Urban Areas: 5–7 business days
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Rural / Remote Areas: 7–10 business days
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In locations where courier services are unavailable, delivery may be handled via India Post
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Delivery timelines are indicative and may vary due to weather conditions, regional restrictions, or courier delays.
🚛 Courier Partners
My Eco Mart works with trusted logistics partners and shipping aggregators such as:
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Delhivery
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India Post
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Other reliable regional courier services
- For B2B customer parcel will be send through parcel service like AKR, MSS, VRL(North India).
Courier details are shared with customers to ensure transparency.
🔍 Tracking Information
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Tracking numbers are shared immediately after dispatch via SMS, WhatsApp, or email.
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In rare cases of re-shipment due to delays or transit issues, a new tracking ID is provided within 1-2 Business day.
💰 Shipping Charges
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Free shipping on orders ₹499 and above
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Orders below ₹499 attract nominal shipping charges, clearly displayed at checkout
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Additional charges may apply for:
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Expedited delivery
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Weight-based shipments
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Remote or non-serviceable locations
(All such charges are communicated upfront)
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🔸 Cash on Delivery (COD):
An additional ₹80 COD handling charge is applicable, separate from shipping charges.
🌍 International Shipping
Currently, My Eco Mart ships only within India. International shipping is not available at this time.
🏠 Address Modification
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Address changes are allowed before dispatch.
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Once the order is handed over to the courier, modifications may not be possible. However, we will assist wherever feasible before shipment leaves our facility.