Effective Date: 1st November 2025
My Eco Mart (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your data when you access our website, place orders, or otherwise interact with us.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Collection and Use of Personal Information
We may collect the following categories of personal information in the course of providing our services:
Full name, email address, and contact number
Billing and shipping addresses
Payment-related information (processed securely through authorized third-party payment gateways; we do not store complete card or banking details)
Order history, transaction details, and purchase preferences
Records of communications with our customer support team
Purpose of Collection
Your personal information is collected and processed strictly for lawful and legitimate business purposes, including but not limited to:
Processing, fulfilling, and delivering orders
Providing customer support and after-sales service
Communicating order confirmations, shipping updates, and service-related notices
Enhancing user experience and improving our products and services
Complying with applicable legal, taxation, and regulatory obligations
2. Data Protection and Security
We implement appropriate technical, administrative, and organizational measures to protect your personal data against unauthorized access, misuse, alteration, loss, or disclosure. These measures include:
Secure encrypted data transmission (SSL/TLS)
Restricted access to personal data on a need-to-know basis
Secure storage on protected servers
Regular system monitoring and security reviews
Disclaimer: While we take reasonable and appropriate precautions to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, absolute security cannot be assured.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Improve website functionality and user experience
Store user preferences
Analyze website performance and usage patterns
Deliver personalized content or promotional materials, where applicable
You may control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the website.
4. Disclosure of Information to Third Parties
We do not sell, rent, or trade your personal information. Data may be shared only under the following circumstances:
Logistics and delivery partners for order fulfillment
Payment gateways and fraud prevention services for secure transaction processing
IT, cloud hosting, and technical service providers for website and system operations
Governmental, legal, or regulatory authorities where disclosure is required by law
All third-party service providers are contractually obligated to maintain confidentiality, implement adequate security measures, and process data solely for the intended purposes.
5. User Rights
Subject to applicable laws, you have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your data, subject to legal or contractual obligations
Withdrawal of Consent: Opt out of marketing or non-essential communications
Grievance Redressal: Raise concerns regarding misuse or improper handling of your data
Requests may be submitted by contacting us at the details provided below. Identity verification may be required prior to processing any request.
6. Data Retention
Personal information is retained only for as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Comply with legal, regulatory, or taxation requirements
Resolve disputes and enforce contractual obligations
Once data is no longer required, it is securely deleted or anonymized.
7. Amendments to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on this page with a revised effective date. Continued use of our services following such updates constitutes acceptance of the revised policy.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted upon notification.
9. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. The courts located in Tamilnadu, India, shall have exclusive jurisdiction over any disputes arising from or related to this Policy.
10. Contact Information
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
My Eco Mart & My Eco Farms
Email: support@myecomart.com
Product Images Disclaimer
All product images displayed on the My Eco Mart website, catalogs, and promotional materials are provided for illustrative purposes only. Actual products may vary slightly in color, size, finish, or appearance due to factors such as lighting conditions, display settings, or natural manufacturing variations.
Customers acknowledge that such variations are inherent and acceptable in the normal course of trade. No claims, returns, or disputes shall be entertained solely on the basis of differences between product images and the actual items delivered.